Support
Last updated 17 August 2026
The fastest way to reach us is from inside the app: your report arrives with the app version and device details attached, so we can help without a back-and-forth. Open your profile, then choose Report a Problem. To flag a card the scanner got wrong, open that card and choose Report wrong card from its menu.
Prefer email? Write to support@cubepod.app and include your @handle if you have one. We aim to reply within two working days.
Scanning tips
Fill the frame with the card, hold steady for a moment, and let the light land flat rather than glancing off the surface. Foils and etched cards sometimes need a slight tilt to calm the glare. If a scan resolves to the wrong printing, open the card and choose Change printing to pick the right one in two taps; the fix applies immediately.
Prices
Card values come from live market data and update through the day. They are market estimates for reference, not appraisals or investment advice, and thinly traded cards may carry older or missing prices until fresh market data exists.
Subscriptions and purchases
Cube Pro is billed through your Apple Account. To manage or cancel, open Settings on your iPhone, tap your name, then Subscriptions; changes take effect at the end of the current billing period. If you have restored your phone or switched devices, use Restore Purchases on the Cube Pro screen to reconnect an active subscription. Refunds are handled by Apple at reportaproblem.apple.com.
Your account and data
You can delete your account and its data from inside the app: open your profile, then choose Delete account. Deletion is permanent and removes your collection, scans, and profile. For anything about how we handle data, see the Privacy Policy or write to privacy@cubepod.app.
Legal
The small print lives in our Terms of Service and Privacy Policy.